Before the website is made live, the website will be uploaded to the server for approval.  Upon written approval by the client, by filling in and sending the Website Page Approval Form, the website will become permanently live.  It is the Clients responsibility to proof read all the content and confirm that the website is to their satisfaction.

Whilst “Fountain Web Design” aims to ensure that everything is as requested, it is the Client’s responsibility to check and inform “Fountain Web Design” of any errors as soon as possible. Once the site has been made live then any changes to the site including any additional extras including unused features will be charges at the hourly rate. Fixes requested after the site has been made live will also be charged at the standard hourly rate.

All alterations for website projects are to be requested in writing by the Contact Form by the Client.  After the specified allowed hours of alterations have been completed, “Fountain Web Design” reserves the right to advise the Client as such and send a separate quotation to the Client and to request payment for any further alterations. “Fountain Web Design” reserves the right to request payment be received for further alterations before continuing work.

The Client agrees to provide any required information and content required by “Fountain Web Design” in good time to enable “Fountain Web Design” to complete a design or web site work as part of an agreed project.

Unlimited Redesigns
This will only be valid for the first draft.  (The first draft is the homepage/landing page draft design). “Fountain Web Design” will redesign the first draft until the Client is happy with the initial design.  Once the Client asks for more pages to be added, this will be seen as approval of the initial design.  If changes are needed to the design after the first draft has been approved then “Fountain Web Design” reserves the right to charge for the design work needed.  The redesign charges do not apply to content nor to the banner.

Design Process
The design process is detailed below, as well as on the Order Form, and the Client agrees to adhere to the process:-
1. “Fountain Web Design” will work on one page at a time.
2.  You must send over the content for the current page only, the content will be final, the content will be inputted to the web page, any alterations to the text after sending the content to the designer will be chargeable.
3.  Once the page is approved, “Fountain Web Design” will sign the page off, this will happen once you send over the next page content. There does not have to be an official signing off email, it is deemed to be signed off once you send over the next page. Once a page has been finished, charges will be applied to re edit the page.
4.  The next page is then started, and the designs process repeats.

Google Business Listing
“Fountain Web Design”will supply the link to the business listing on Google Business maps listings.  Although “Fountain Web Design” provides advice and support, they do not register on behalf of the Client.  It is the Clients responsibility to register the business on Google.

“Fountain Web Design” offers a basic web logo with most packages. “Fountain Web Design” will redesign the logo up to a maximum of three times. The Basic Logo is only designed for use on the website.  If the logo is required as an image file there is a fixed fee to be paid for each different image format. This will be at “Fountain Web Design’s” discretion and will be a fair and reasonable amount based upon time taken and market rates.

If a banner is included, the banner will consists of up to 3 images.  If additional images or text is required then it will be charged at “Fountain Web Designs” usual hourly rate. “Fountain Web Design” does not offer redesigns on the banner.

Image Gallery
“Fountain Web Design” allows one Image gallery per website, the gallery can hold a maximum of 15 images.  If Additional images and photo galleries are required then there will be a standard charge for the additional services.

Content Size
Each Web Page should be no more than one A4 size of text at minimum size 12 font in Arial on a word document. If the text exceeds this limit then you will be liable to pay for each additional text page, as a new web page. “Fountain Web Design” allow up to 4 images maximum per normal web page.

All content (page wording, images etc) should be sent over exactly as the client wants it to appear on the website. If any changes are required to the content during the design period and once the site is live, the changes will be charged at “Fountain Web Designs” usual rate.

Web Design & SEO
The website will be submitted to Google and will include Meta Tags and a website description upon the Clients request. “Fountain Web Design” does not guarantee a particular ranking in any search engine and in any search results. “Fountain Web Design” cannot accept liability for any changes in rankings due to changes in algorithms of the search engines or the factors that they use to rank websites.

“Fountain Web Design”will build and create a web form with most packages.  It is the Clients responsibility to make sure the email account the form sends to is functioning properly.  In the event of the email account the form sends the information to, is not receiving the information “Fountain Web Design” will test it on a free email account which the Client will have access to.  The Client agrees that it is not the responsibility of “Fountain Web Design”, but of the email provider.

The Developer provides one free email account with the package if the domain has been purchased within the package by the Developer.  If the domain is held with the Client then it is the Clients responsibility to setup their own email with the domain provider.

“Fountain Web Design” offer hosting to all clients. We operate a fair usage policy, this means if a website is using a large amount of the server either through bandwidth, memory storage or cpu usage, I withhold to the right to terminate the hosting, or ask  for a fee to upgrade the account to a  suitable package for a fee.

Website Files
If the client requires a hard copy of the website then this will be an additional cost. The cost will be determined by “Fountain Web Design”.

The Client agrees that a page built from a graphic design may not exactly match the original design because of the difference between the display in design software and the rendering of code by internet browser software. “Fountain Web Design” agrees to try and match the design as closely as is possible when building the code.

If an error or issue with the design or code arises during the project which does not allow the design or code to match the original specification, then Client agrees that “Fountain Web Design” can apply a nearest available alternative solution.

After site completion, the Client or a third party of their choosing may wish to edit their web site code themselves to make updates.  However, the Client agrees that in so doing they assume full responsibility for any issues which occur as a result of changing the code themselves.  If the Client or a third party of their choosing edits the web site code and this results in functionality errors or the page displaying incorrectly, then “Fountain Web Design” reserves the right to quote for work to repair the web site.

“Fountain Web Design” reserves the right to assign subcontractors in whole or as part of a project if needed.

The website layout will be based on the clients’ choice of design or template and will be discussed and agreed before work is carried out.  The design time given, which includes first draft and completion dates are estimates, and the client agrees that the dates are only rough estimates

Client agrees that it is their responsibility to have regular backups of their website and software made by themselves or third party services in case of a software or hardware failure.

All communications between “Fountain Web Design” and Client shall be by telephone, form  or email, except where agreed at “Fountain Web Designs” discretion.

CMS Unlimited Pages & E-commerce Web Design Packages
The Client is responsible for adding their own content and products to these specific package products. This includes; categories, sub-categories, products, text, menu options and pages. “Fountain Web Design” supply instructions and support but is not legally obliged to add content for the Client. “Fountain Web Design” is contracted to just design the master template.

Within the E-commerce Package, the shop layout is of a fixed nature and if the Client requires examples the Client should ask “Fountain Web Design” before the purchase of the product as this fee is non refundable.

If the Client requests “Fountain Web Design” to add content for them, then it is down to “Fountain Web Design” to apply a charge to the work needed. “Fountain Web Design” will build a bespoke template for the CMS and E-commerce package, but the content and the design of pages will be the responsibility of the client.

“Fountain Web Design” does provide support via email and instructions on how to do this. “Fountain Web Design” will also setup a working shop with the e-commerce package, however again it is the Client’s responsibility to add products, setup prices and configure the shop settings. “Fountain Web Design” provides email support and written instructions on how to operate this.  E-commerce shops and CMS Packages have a fixed layout which allows the user to add their own content to the pages as they wish, and the Client agrees that this layout is suitable for their website. “Fountain Web Design” will also provide examples of this website upon request.  The Client agrees that the e-commerce and CMS Packages are of a fixed layout and it may not be possible to implement some layout changes.